Online Counselling, accessible and easy to use

Not sure about chatting with a counsellor online?  We make it simple, accessible and affordable.  You’ll get matched with a qualified counsellor who can support you through your reasons and goals for online counselling.  Our service is easy to access.  Watch this brief video that explains signing up and accessing your counselling chat centre.

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Chat when you are ready

Need to send a message at 2am?  You can message 24 hours a day and your counsellor will respond, generally within 24 hours.  Messages are asynchronous.  You can use any enabled device to message your counsellor.

100% Australian
owned & operated

Qualified Counsellors is 100% Australian owned and operated.  All of our counsellors reside in Australia and have qualifications are recognized by Australia’s leading counselling associations.

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Chat in privacy

Rest assured your messages are secure.  Our service follows a strict privacy policy to help keep your conversations private, between you and your counselor. The same rules as if you were seeing a counsellor face to face apply.

Common questions about Online Counselling with Qualified Counsellors

We understand you may have some further questions.  Here are some answers to common questions.  Still have questions, contact us today!

Can I pick the gender of my counsellor?

At Qualified Counsellors we allocate a counsellor based on your questionnaire you complete when signing up. Your counsellor is selected based on the best match to support your needs and the counsellor’s specialty. If you must have a counsellor of a certain gender Qualified Counsellors may not be the best service for you. You can not pick or request a specific gender.

Will my counselling plan automatically renew?

At Qualified Counsellors we believe it’s important that you choose if you need to continue counselling. As a result, we will not renew your counselling plan automatically and you will need to do so via your my account portal.

Is Qualified Counsellors right for me?

Qualified Counsellors may be right for you if you’re looking to improve the quality of your life. Whenever there is anything that interferes with your happiness or things that prevents you from achieving your goals, we may be able to help. We also have counsellors who are specialized in specific issues, such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self-esteem and more.
Qualified Counsellors is not the right solution for you if any of the following apply to you:
You have thoughts of hurting yourself or others.
You are under the age of 18 years.
You are in an urgent crisis or an emergency situation.
You have been diagnosed with a severe mental illness, or if you have been advised to be in psychological supervision or psychiatric care.
You were required to undergo therapy or counselling either by a court order or by any other authority.
You are not a resident of Australia not within the country when accessing our services.

How old do I need to be to access Qualified Counsellors?

You have to be over 18 years of age to use our service.
There are already great online counselling services for kids and young people that you can access such as Kids Helpline.

I'm not in Australia, can I access Qualified Counsellors?

You must be currently physically in Australia to access our service.

I have further questions?

Visit our dedicated Freuqently Asked Questions page here for more commonly asked questions.  

Chatting to a counsellor online made easy, accessible and affordable. Get Started today, don't delay!

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